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The Hosparus Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information. Click the image below to download the PDF.
If you have questions regarding this notice, contact:
Senior Director of Reimbursement and Compliance
3532 Ephraim McDowell Drive
Louisville KY 40205
Ethical principles establish a set of professional behaviors and values that staff must know, and must abide by, including confidentiality, accuracy, privacy and integrity. The Hosparus Ethical Principles are adapted from the National Hospice and Palliative Care Organization:
Access. Promote access to hospice and palliative care services.
Admissions. Provide care, treatment and services to patients, clients and their families within the organization's capability and consistent with the Hosparus mission, vision and values.
Patient/client rights. Ensure the right to have cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
Conflicts of interest. Ensure that the integrity of decisions regarding care, treatment and services is not impacted by organizational and staff relationships with other care providers, institutions and payers.
Development and fundraising. Be open and transparent in soliciting and accepting support.
Discontinuation of care. Discontinue care only with voluntary consent or when the organization can no longer provide safe, competent care or provide care without compromising the ethical or professional integrity of the care providers.
External collegial relationships. Work cooperatively with others to provide safe, high-quality end-of-life care and act in accordance with the highest personal and professional standards.
Governance. Adhere to governance structures for the provision of safe, high-quality care, treatment and services.
Information management, confidentiality and privacy. Respect and protect confidential information.
Marketing and referrals. Ensure that marketing and referral practices accurately represent the organization and address the care, treatment and services that can be provided directly or by contractual arrangement.
Public information. Disseminate accurate, fair and timely information.
Research. Support the advancement of knowledge to improve the practice of hospice and palliative care while protecting and respecting patient/client rights.
Workforce relationships. Promote a culture of safety and quality where all individuals are focused on continuous excellence in performance and exhibit respectful interaction and practice in a financially prudent manner.
If you have a concern about patient care or safety, report your concerns to the Compliance Line at (866) 842-7172. The Compliance Line is operated by an independent third-party administrator. You can feel confident calling The Compliance Line; your call can be anonymous and will be reported to Hosparus.
If your concerns are not resolved through the organization, you may contact Joint Commission's Office of Quality Monitoring at (800) 994-6610 or firstname.lastname@example.org.
The quality and compliance program has as its focus the ongoing assessment and improvement of safety, care and service. The scope and content of quality and compliance is designed to continuously monitor, evaluate and improve the safety and quality of care and service provided to patients/clients. Specifically, this includes:
The hospice program is designed to comply with all applicable local, state and federal laws and regulations. The director of quality and compliance is accountable for monitoring laws and regulations specific to quality. The Hosparus board of directors is ultimately accountable for compliance with applicable local, state and federal laws and regulations.
Hosparus sites participate in state association reporting structures that allow financial, statistical and clinical performance comparisons with other hospice organizations. State and national benchmarking data is obtained through this reporting mechanism.
Hosparus does not tolerate fraud, waste, abuse or unethical behavior in conducting our business and delivering services to patients and families. We comply with all local, federal and state laws and regulations. Our employees are expected to act in a manner that upholds the law, and they are accountable for ethical behavior in their job performance. Employees are also expected to report any known activity that violates law or regulation.
To receive a copy of the Hosparus Code of Conduct and Corporate Compliance Plan or for more information, call (502) 456-6200 or toll-free at (800) 264-0521.